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Customer Service Agent

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One of our clients, a leader within the retail industry, is seeking to recruit a Customer Service Agent on a full-time basis.

Responsibilities:

Providing support and information to customers, over the phone, e-mails, in person and through chat.

Issue, follow up and close pending customer related issues, in line with the service levels and performance indicators set

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements: 

Possess a strong customer centric approach, preferably having previous experience in customer care

Proficient in office applications and ideally customer relations management systems

Have excellent communication skills in both Maltese and English

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different scenarios

Skills:

Ability to multi-task, prioritize, and manage time effectively

Meticulous with a keen eye for detail.

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  • Job reference
    C0932/19
  • Country
    Malta
  • Closing date
    2019-12-31
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 14000 - 15000
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791