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Customer Care Representative

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One of our clients, a leader in the Logistics and Transport industry, is seeking to recruit a Customer Care Representative on a full-time basis.

Responsibilities:

Reply and service all the respective e-mails relating to SLC while giving full support over the phone;

Liaise with all foreign agents regarding SLC shipments;

Check the online status of the SLC consignments at agents and change as & when necessary;

Receive, tally and measure SLC goods received at Luqa warehouse from Hal Far;

Communicate with clients whenever there is a discrepancy in volume and collect any additional monies owed prior to releasing goods;

Issue and follow up surveys to clients and pass on the respective feedback to the Company;

Manage, follow up and service the SLC Facebook page;

Issue any necessary marine cargo insurance policies;

Requirements:

Minimum O level standard of education;

Be fluent in both written and spoken English and Maltese.

Must have previous experience of working in a dynamic customer care environment or in a call centre;

Previous experience in shipping, freight, import and export, transportation or logistics will be considered an asset;

Skills:

Excellent social and verbal intelligence, customer care and communication skills;

Highly computer proficient;

Meticulous with a keen eye for details

Organised and able to work under pressure.

Familiar with Facebook page maintenance;

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  • Job reference
    C9905/19
  • Country
    Malta
  • Closing date
    2019-12-01
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Position Opened
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791