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Service Centre Agent (Part-Time)

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One of our clients, a leader within the retail industry, is seeking to recruit a Service Centre Agent on a part-time basis.

Responsibilities:

Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency

Support walk-in customers on a range of telecommunication equipment, providing proactive information that helps customers in their daily requirements.

Manage customer expectations effectively;

Be innovative and proactive when providing solutions, whilst adopting a continuous improvement approach to own knowledge;

Contribute towards the team well-being, through proper channelling of knowledge and skills, and suggestions for process improvement;

Requirements:

Minimum Diploma in technical subject or similar;

Experienced in supporting a range of technical equipment, including mobile phones and other telecommunication devices;

Be expected to work on a shift basis over extended hours.

Clean police conduct 

Skills:

Able to work following standard operating procedures and tight deadlines.

Meticulous with a keen eye for detail.

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  • Job reference
    C2339/19
  • Country
    Malta
  • Closing date
    2019-12-01
  • Primary job focus
    Customer Care / Service
  • Job type
    Part Time
  • Status
    Position Opened
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791