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Support and Implementation Agent

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One of our clients, a leader within the software development sector, is seeking to recruit a Support and Implementation Agent on a full-time basis.

Responsibilities: 

Provide application software support on all software solutions;

Maintain highest client satisfaction and positive client relationships;

Perform problem management and end-to-end problem ownership;

Participate in scheduled off-shift support;

Handle implementation of new projects, onsite and on client’s premises;

Perform testing on future software updates;

Create tickets for issues and bugs which are software related;

Contribute to the knowledge base and support documentation;

Requirements:

Excellent communication skills in English both verbally and in writing. Maltese would be considered as an asset;

2= years experience in a similar role

Possess own car and clean driving license;

Skills:

Ability to work as part of a team. 

Motivation and strong will to continuously learn.

Customer-oriented with good telephone skills;

Meticulous with a keen eye to detail

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  • Job reference
    C2058/19
  • Country
    Malta
  • Closing date
    2019-11-30
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 20000 - 23000
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791