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Support and Implementation Agent

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One of our clients, a leader within the software development sector, is seeking to recruit a Support and Implementation Agent on a full-time basis.


Provide application software support on all software solutions;

Maintain highest client satisfaction and positive client relationships;

Perform problem management and end-to-end problem ownership;

Participate in scheduled off-shift support;

Handle implementation of new projects, onsite and on client’s premises;

Perform testing on future software updates;

Create tickets for issues and bugs which are software related;

Contribute to the knowledge base and support documentation;


Excellent communication skills in English both verbally and in writing. Maltese would be considered as an asset;

2= years experience in a similar role

Possess own car and clean driving license;


Ability to work as part of a team. 

Motivation and strong will to continuously learn.

Customer-oriented with good telephone skills;

Meticulous with a keen eye to detail

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  • Job reference
  • Country
  • Closing date
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 20000 - 23000

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