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IT Support Executive

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One of our clients, a leader within the fund services industry, is seeking to recruit an IT Support Executive on a full-time basis.

Responsibilities:

Be the single point of contact for end User ICT requests and support issues both on-site and remotely to other offices

Perform troubleshooting and initial diagnostics of IT requests, including remote connection to end user devices using remote access tools

Troubleshoot and diagnose requirements, sometimes remotely through various tools;

Install PCs, phones, and other end-userdevices;

Handle all requests via channels such as emails and telephone, looking after the needs and communicate with the user until completion

Professional account management including creating, modifying, and deleting clients as necessarily required.

Requirements:

2+ years experience in IT support or operations;

Third level qualification in a computer-related topic;

At least one certification in PC, Network or Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);

Excellent written and communication skills in English

Experience with deployment tools such as SCCM, intune etc. and with documentation and improving SOPs and other process documents

Experience with configuring and supporting any version of Microsoft Office 2013/2016, Office 365 & Windows Desktop

Familiarity with fundamental principles of ITIL Service Management, virtual desktop environments, particularly CITRIX XenDesktop/XenApp

Skills:

Excellent interpersonal skills, with a focus on listening and questioning;

Good problem-solving abilities and being able to work under own initiative

Meticulous with a keen eye to detail

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  • Job reference
    C6542/19
  • Country
    Malta
  • Closing date
    2019-09-27
  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 30000 - 35000
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791