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2nd Line Software Support Specialist

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One of our clients within the IT industry is seeking to recruit a 2nd Line Software Support Specialist on a full-time basis. Your duties will include:

Responsibilities:

Providing IT support and troubleshooting via various front end services including telephone, email, portals and remote support software.

Liaising daily with a vast number of local as well as international clients in various sectors.

Administering exceptional customer service to a wide range of users, including some clients with limited IT knowledge.

Handle in depth diagnosis of issues and escalate to 3rd line support if applicable.

Requirements;

Diploma in IT

1+ year/s previous experience in Software Support

Familiar with administering SQL and ability to write SQL queries.

Experience with MS SharePoint and/or Dynamics CRM will be considered an asset.

Skills:

Fluent in both written and spoken English. Knowledge of Maltese would be an asset.

Excellent improvisational, problem solving and analytical abilities.

Organized and structured.

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  • Job reference
    C5175/19
  • Country
    Malta
  • Closing date
    2019-12-31
  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 26000 - 32000
address

Malta Office

183 Constitution Street,
Mosta MST 9054, Malta

T : +356 2339 0100

address

Brussels Office

Rond Point Schuman 6
B-1040 Brussels, Belgium

T : +32 2234 7791