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IT Service Management Manager

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Our client, specialising in Banking Services, is seeking to recruit an IT Service Management Manager.  Reporting to the Head of IT Infrastructure and Operations your duties will include

Duties and Responsibilities:

Delivering IT services for business and ensuring the optimal performance of suppliers

Drive business application maintenance and end-user IT support

Develop critical IT solutions, in compliance with security practices, standards and regulations while ensuring optimal service deliver

Formulate, agree and maintain an appropriate SLA structure for service delivery;

Ensure appropriate service levels (SLAs) are in place to support any new services;

Develop, mentor and manage the service management unit’s team;


Possess a Degree/IT Diploma in Computer Science or in Information security, or in a related field. Post Graduate Qualification/Degree in Management and an ITIL v3 certification would be considered an asset 
2+ years working experience in a similar role within an environment administering security platforms.

Experience in IT Service Management tools e.g. JIRA, ServiceNow, Microsoft Dynamics Service Management, etc)

Knowledge of desktop hardware platforms, Windows operating systems & Microsoft SCCM

Good communication skills in English (written and oral)

Meticulous and a team player with a can-do attitude


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  • Job reference
  • Country
  • Closing date
  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Status
    Position Opened