Paragon Recruitment is seeking to recruit an After Sales Supervisor on behalf of one of our clients within the Manufacturing Industry.
In this role you will be reporting to the After Sales Manager and will be responsible for:
Duties and Responsibilities:
Establish effective working relationships with customers and technicians.
Liaise with the Administrative Support Team Leader and Repairs Technicians according to operational exigencies.
Ensure that Company services are provided to the highest quality and standard
Act as the link between the repairs team and the Company’s management
Conduct site inspections if/when necessary and provide technical support to the repairs technicians.
Provide detailed schedules of the work in progress where required and provide feedback accordingly
Handle ‘after-hours calls’ and distribute jobs accordingly to the ‘on-call duty’ technician.
Provide effective and timely communication to all stakeholders regarding technical information, resolution of issues and achievement of milestones listed in the snag lists.
Be aware of and follow Health and Safety procedures in accordance to legislation
Attend any training provided by the Company
Follow all company’s procedures and protocols.
Any other duties as may be necessary from time to time.
Conducts professional behaviour with a positive ‘Can Do’ attitude.
Organised, works independently and able to prioritise his/her work load.
Strong customer services practices and skills.
A clear communicator and an active listener.
Minimum of 3-year experience in a similar role within a technical industry preferably in a customer-oriented environment.
Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects.
Excellent written and oral proficiency in English and preferably also Maltese.
Strong proficiency with the Internet, Microsoft Office and electronic devices.
A valid driving licence.