Paragon Europe on behalf of one of our clients within the services industry is looking to recruit a Sales and Tendering executive.
The aim of the Sales & Tendering Executive is to handle sales enquiries face to face and through e-mails, telephone and other means of requisition, including both public and private request for quotations, courteously and professionally in all the related functions and by maintaining a high standard of service at all times. The person holding this position shall be to coordinate also tenders including all aspects of the bid preparation, execute any design functions and administrative requirements for a comprehensive submission on time.
The Sales & Tendering Executive shall be responsible to understand clients’ requirements, guide them towards workable solutions and within their expected budgets and subsequently issue quotations as required in a timely manner whilst achieving (and maximising) the company’s planned profit targets. The role shall require flexibility between attending clients at the office, setting up and visiting clients at their premises and responding to commercial and technical requests from the office including the preparation of the necessary technical and administrative paperwork for the compiling of comprehensive bids, both private and public.
The Sales & Tendering Executive shall require to head technical and commercial meetings with public contracting authorities, consulting engineers and clients representatives, and conduct negotiations in order to conclude works contracts and secure projects.
Develop an order winning strategy.
Attend to sales enquiries from walk-in customers at head office.
Attend to enquires through e-mails, telephone and formal request for quotes / tenders.
Attend to enquiries at on-site surveys and meetings with clients.
Attend to site visits and carry out site surveys as may be necessary.
Recommend the right solutions/products to satisfy the customer requirements whilst adhering to the Company quality standards.
Be responsible for preparing and issuing quotes.
Develop costing as part of the proposal process and carry out valued-engineering designs.
Review administrative, commercial and technical tender specifications.
Submit a detailed response to the enquire documentation and provide feedback to any subsequent request for clarification.
Perform follow-ups whilst utilising closing skills/techniques.
Cooperate with the technical team and share information across the organisation by using the right communication flows.
Apply appropriately mannered communication skills with clients, colleagues and superiors.
Comprehend customer requirements, provide high-quality service and customer support during site visits.
Liaise with both local and foreign suppliers to negotiate best possible pricing and terms as well as review supplier proposals for technical correctness.
Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment.
Work on networking and relationships building with clients and consultants and other contractors.
Maintain proactive, dynamic and effective communication with customers, suppliers and colleagues at all times.
Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
Be aware of electrical, mechanical and chemical health and safety issues, also understand appropriate manual handling techniques.
Attend any training provided by the Company and sit for the respective assessments accordingly.
Maintain customer’s trust relationship by keeping service information confidential.
Act as the company’s internal contact point for the customer during the enquiry and bidding processes.
Interpret concept drawings and present design concepts to clients and other interested stakeholders.
Handle multiple simultaneous enquires in a busy environment, by keeping a prioritised listing of outstanding tasks. Monitor & review workload schedule and communicate with Manager when issues are envisaged.
Review eventual works contracts and purchase orders for correctness and comprehensiveness.
Handle project creation process on in-house ERP software on confirmation of orders/works.
Follow-up payments of deposits with clients for confirmed orders/works.
Preparation and carrying out of detailed handovers backed with documentation in a timely manner for projects.
Create new project opportunities within (upselling) and outside (cross-selling) the contract scope (Variations).
Research new products and solutions and engaging business with new suppliers and sub-contractors.
Follow all company’s filed procedures and protocols.
Any other duties as may be necessary from time to time.
Works on his/her own initiative & operate under minimal supervision.
Be accountable of assigned tasks.
Responsible for his/her own time management.
Supports management reporting, information flow and organisational planning.
Is ultimately accountable and takes full responsibility for the outcome of the delegated work.
Financial - Reviews financial statements and data. Utilizes financial data to improve profitability. Prepares and controls project budgets.
Monitors and manages KPI’s.
Requires extreme organization skills, confidence and attention to detail.
Motivate and leads co-workers in line with the established standards of performance.
Be of a good example and addresses any staff discipline.
Oversees internal processes, equipment being used and the working environment are all conducive to producing a high-quality service.
Ensure compliance with the company's management policies and procedures (SOP).
Oversees that company’s standards are being implemented accordingly (ISO, LPCB etc)
Maintain all data updated and ensure proper sorting of documents including client acceptance.
All files created , received and submitted including supplier quotations and correspondence with suppliers and clients to be properly documented and filed in an easily trackable manner as required by department processes.
Ensure proper sorting of commercial, technical and non-technical documents.
Purchasing & Inventory Management
Sources, negotiates and manages the purchase of materials and services.
Organises, plans and coordinates inventory management activities.
Oversees that subcontractors are in line with the company’s requirements.
Oversees the departmental purchasing function to ensure material is purchased cost-effectively and oversees the inventory function/stock control to ensure raw material and product availability when required.
Have a flair for sales
Possess good communication skills
Demonstrate confidence in his/her ability
Thorough analytical and problem-solving skills
Hold a respectful, courtesy and a positive attitude
Able to understand technical diagrams, plan drawings and manuals
Familiar with mobile tools and applications
Promote best practice and performance standards.
Identify individual training needs.
Knowledge and experience in the service or sales field
Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical or Sales subjects
Excellent written and oral proficiency in both English and Maltese
Possess a valid driving license