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Technical Administrator

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Paragon Europe, Malta is looking to recruit a Technical Administrator to join their team on a full-time basis. Technical Administrator will report to the After Sales manager and Administrative Support Team Leader to specifically manage the lifts’ certification process.


A typical day might include:

Establish effective working relationships with customers, subcontractors and engineers

Ensure that high-quality service and standard with due recognition of the client is assured

Act as an intermediary between the Technical Engineer and the Client

Facilitate the planning and scheduling of lifts

Provide detailed schedules of the work progress

Follow up on snag lists forwarded by the engineer to ensure lift installed is in conformity with the certification standards

Issue repair quotes

Use an ERP system for data, reports, etc 

Provide effective and timely communication to all stakeholders regarding technical .information, resolution of issues and achievement of milestones listed in the snag lists

Build positive relationships with customers

Health and safety awareness

Maintain customer’s trust relationship by keeping service information confidential

Adhere to company policies and procedures

Any other duties as may be necessary from time to time.



You are good at:

Conducts professional behaviour with a positive ‘Can Do’ attitude

Organised, works independently and able to prioritise his/her workload

Strong customer services practices and skills

Punctual and dependable

A clear communicator and an active listener. ​



You also possess:

Minimum of 1-year experience in a similar role within a technical industry preferably in a customer-oriented environment

Sound understanding of technical terms within this industry

Excellent written and oral proficiency in English and preferably also Maltese

Advanced proficiency with the computing and electronic devices

Possess a valid driving licence. 

 

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  • Job reference
    C4692/19
  • Country
    Malta
  • Closing date
    2019-04-15
  • Primary job focus
    Project Management
  • Job type
    Full Time
  • Status
    Position On Hold
  • Salary: 17000 - 19000