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Team Leader Customer Support (Swedish Speaking)

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Paragon Europe, Malta is looking to recruit an ambitious and driven Team Leader Customer Support Swedish Speaking in the I-Gaming Sector on a full-time basis. 


A typical day might include:

Supporting agents with their personal development

Reviewing of tickets for quality assurance and to help agents grow 

Setting up a schedule 

Developing and updating material and procedures for the team 

Assist in the recruitment process 

Aid manager with any tasks that need to be completed 

Assure emails, KYC and chats are handled in a timely and proper manner 

Maintain great knowledge of all products and websites 

At all times have a positive, professional and approachable attitude.



You are good at :  

Helping agents with any difficult cases, escalations, questions, or technical problems 

Can work well under pressure 

Being an exemplary and responsible team player 

Training of new team members.



You also possess :  

1+ year of iGaming experience  

Excellent written and verbal communication skills (Swedish and English).



Benefits: 

Bright open-plan office is in the heart of Malta’s amusement area 

Private health insurance

Health benefits, 

Family-friendly firm

Company Events.

 

Paragon Europe is an innovative, international EU affairs, advisory, RECRUITMENT & compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more to supply the best workforce possible.

 

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  • Job reference
    C5306/19
  • Country
    Malta
  • Closing date
    2019-04-30
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Position Opened
  • Salary: 25000 - 28000