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Client Service Representative (Social Media)

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Paragon Europe on behalf of one of our clients who are experts in Customer Services is seeking a Client Service Representative is part a team of experts who are trained on delivering professional Customer Service through several channels such as phones, emails and social media.

Main Requirements:

  • Excellent level of English language both written and spoken;
  • Good communication skills and able to respond to customer queries in a proficient way;
  • Customer-centric;
  • Excellent typing skills and the ability to score 35 words per minute;
  • Able to work well under pressure and meet deadlines;
  • Able to handle queries and complaints via emails, live chat, Facebook and Twitter;
  • Flexible to work weekends and public holidays;
  • Previous experience in customer care positions is a must.

Other Skills:

  • Understanding how content works on social media - knowing what content works and what doesn’t on social networks;
  • Creative mindset - understanding the creative process that provides creative content that engages with our customers;
  • Analytical skills – how to measure the impact of our campaigns and marketing initiatives on social media.

Working hours: 

Monday to Sunday - 0800hrs to 2300hrs (On Roster basis or 30 hours per week)

 

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  • Job reference
    C9322/19
  • Country
    Malta
  • Closing date
    2019-06-30
  • Primary job focus
    Customer Care / Service
  • Job type
    Full Time
  • Status
    Closed
  • Salary: 14000 - 18000